• Customer Support
• Customer Support Centre
• Customer Portal
• Domains

NTT Europe Online’s Customer Support Centre is available 24x7x365 to manage incidents and service requests, providing clients with an immediate communication channel and a single point of contact for all support issues.

In the event of an incident, the primary goal of NTT Europe Online’s customer support is to restore normal service as quickly as possible and minimise the adverse impact on business operations.

NTT Europe Online’s incident management process follows established processes, which have been developed in line with the ITIL® best practice framework. The monitoring systems NTT Europe Online has in place alert the Customer Support team if any of the defined thresholds for performance are breached, automatically logging the incident and providing a point of reference for all further follow up contact or escalations.

Incident or service requests can also be raised by telephone or through the NTT Europe Online Customer Portal