• Introduction
• Managed Hosting
• Application Management
• SaaS
• Smart Content Delivery
• Virtualization
• Professional Services

NTT Europe Online have developed a range of Professional Services designed to assist our customers in maximising ROI and reducing risk. Whether you are building a small proof of concept platform or a global solution, we have the skills to help you.

At NTT Europe Online we understand our customers desire to efficiently achieve their business goals with minimum risk exposure. With over 10 years of experience our Professional Services team is focused on maximising the benefits of managed hosting solutions.

The involvement of Professional Services teams within a customer project can lead to a number of tangible benefits:

• Delivery of a complete solution through dedicated points of contact
• Alignment of the technical solution with business goals such as availability and scalability
• Tighter integration between the infrastructure and application thus increasing performance and security
• Reduction in risk profile for the project
• Increased planning accuracy, typically leading to a reduction in overall project length

The Professional Services team are able to offer a diverse range of services covering all aspects of the solution lifecycle. These services are modular and can be tailored to fit with both customer needs and budget. Below are examples of services we have recently delivered to customers:

• Engagement Services
• Documented assessment of customers current architecture
• Performance measurement and sizing
• Proof of Concept (POC) platforms
• Migration planning
• Pre-sales Meetings

Implementation Services
Professional Project management delivered by a Prince-2/PMI qualified project manager:

• Programme management on behalf of customers
• Project Planning and Reporting
• Active risk management (Identification/Tracking/Reporting/Mitigation)
• Project change management
• Stakeholder management
• Quality control planning and execution
• Management of customer 3rd party suppliers
• Facilitation of workshops

Technical Consultancy delivered by specialist staff:

• Design workshops with customer and 3rd parties
• Detailed architecture design and documentation
• Deployment of complex solution components
• Supporting customers during application deployment
• Disaster Recovery process design, implementation and testing
• Assistance with migration from other hosting solutions

Ongoing Services:

• Specialist go-live and event support
• Annual Disaster Recovery testing
• Capacity analysis and planning
• Performance tuning
• Security reviews