Managed Hosting for Dynamic Enterprises

Managed Hosting

: Click diagram to see example Managed Hosting configurations

NTT Europe Online’s managed hosting services provide the foundations for the reliability, availability, security and scalability of your online presence and business critical applications.

Effective service delivery is at the core of our managed hosting offering, built around ITIL®, ISO20000, PRINCE II, and best practice guidelines. Our ISO27001 certification for information security management also means we are externally audited every six months for added re-assurance. More

NTT Europe Online’s services are fully integrated into our comprehensive asset tracking, monitoring and management system, which also acts as a single viewing point for customers to monitor and control their managed solutions via the customer portal.

We provide Service Level Agreements (SLAs) that govern the overall managed hosting solution offering a superior guarantee of reliability which is far greater than can be provided through a combination of component SLAs. Our 24/7 Customer Support Centre provides around the clock assistance for customers, in several different languages, ensuring that incidents and service requests are managed promptly, providing clients with an immediate communication channel and a single point of contact for all support issues, including assistance with problems at the application layer. More

NTT provides world class data centre services from 27 major cities across the globe including eight data centres in Europe; all of which are connected to NTT Communications’ Global Tier 1 Network. More

Our solutions

NTT Europe Online designs bespoke managed hosting solutions with your business needs in mind, ranging from:

Single, dual or multi-tiered managed hosting infrastructures
Multiple environments for release management, including pre-production, development, testing and production hosting platforms
Redundant and resilient configurations
Multi-site environments for business continuity and disaster recovery requirements
Infrastructure for Software as a Service and Cloud or hosted versions of software (SaaS)

Services in detail

Application Management – management of a range of software including databases, middleware, web server software, Content Management Systems (CMS) and bespoke applications More
Operating System Management – management of Microsoft, Solaris and Linux operating systems maintains the stability of your web platform and applications
Global IP Network – NTT Communications owns and manages its Global Tier 1 Network architecture. Local and dedicated load balancing options improve the availability and performance of web applications. Global server load balancing offers geographical redundancy for disaster recovery solutions
Virtualization - managed virtualization solutions provide the flexibility to scale solutions up and down in line with business demands More
Monitoring – customised monitoring options, which are designed around the customer’s business and application needs, ensure SLAs are focused on delivery
Storage – shared or dedicated storage-on-demand solutions provide flexible storage options based on changing business requirements
Security - comprehensive range of unified threat management (UTM) services protect against external security issues
Back-up - tape and disc back-up options. Replication services to alternate data centres support business continuity
Content distribution network – NTT Europe Online's Smart Content Delivery (SCD) caching network manages the surges in web traffic that can lead to service disruption More
SaaS - NTT Europe Online provides the infrastructure for Software as a Service in conjunction with Microsoft, Sun, Oracle and many application partners