• NTT Europe Online Introduction
• NTT Group Organisation
• How we work
  • A consultancy approach
  • Solution Availability
  • IT Service Management
  • Research and Development
  • Customer support
  • Professional Services
• Careers
• Brochures

NTT Europe Online understands that effective service management is vital to provide a high level of IT service to our customers.

Because of this, NTT Europe Online has a continuous service improvement programme in place, which is underpinned by ITIL® and best practice guidelines to ensure the smooth running of our IT operations.

NTT Europe Online’s strong commitment to service management is demonstrated through the expertise of its account and service management teams.

Account Management
NTT Europe Online recognises the importance of managing clients’ expectations.  To achieve this, every client is assigned a named Account Manager.  The Account Manager acts as your main point of contact and is responsible for ensuring that you receive the level of service and support you need.  Account Managers are in regular contact to understand the challenges and unique demands that you face, enabling them to help scale and enhance your solution as your business changes.

Premier Service Management
For customers with larger, more complex solutions, a team of individuals within NTT Europe Online’s operation team are tasked with providing customer care and service delivery support.  Acting as the customer’s voice within NTT Europe Online, the Service Manager provides:

• Monthly service reporting and service review meetings 
• Future planning 
• Pro-active alerting and response to potential problems 
• Reporting of incidents 
• Pro-active monitoring of service level agreements 
• Dedicated monitoring of any customer-driven commercial events or campaigns including capacity planning assistance for future events.

Service Management Options
NTTEO provides a flexible Service Management facility, delivering the most appropriate level of support depending on the requirements of our customers.

The Standard service is available to all customers to demonstrate NTTEO’s continual commitment to delivering the highest possible quality of service.

The Enhanced service is designed for customers with more complex solutions, which may also include 3rd-party support services or additional hosting locations for service continuity purposes.

The Premier service is for the most complex solutions, sometimes involving multiple suppliers, hosting locations and technologies, which are regarded as critical to the success and reputation of the business.