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NTT Europe Online – Customer Support
NTT Europe Online’s Customer Support Centre is available 24x7x365 to manage incidents and service requests, providing clients with an immediate communication channel and a single point of contact for all support issues.
In the event of an incident, the primary goal of NTT Europe Online’s customer support is to restore normal service as quickly as possible and minimise the adverse impact on business operations.
NTT Europe Online’s incident management process follows established processes, which have been developed in line with the ITIL® best practice framework. The monitoring systems NTT Europe Online has in place alert the Customer Support team if any of the defined thresholds for performance are breached, automatically logging the incident and providing a point of reference for all further follow up contact or escalations.
Incident or service requests can also be raised by telephone or through the NTT Europe Online Customer Portal
Press Releases
22 February 2010
NTT Europe Online Launches Global Virtualization Service in Europe
London, 22 February 2010 – NTT Europe Online, a European subsidiary of NTT Communications, announced today the launch of a new service that allows customers to use virtualization on a global scale by accessing a comprehensive...
15 January 2010
Information, resources, and ways you can help survivors of the Haiti earthquake.
